Terms of Service

01

Agreement & Acceptance

These Terms of Service (the “Terms”) govern the services provided by Vira-AI (viraai.io) (the “Agency,” “we,” “us,” or “our”) to you (the “Client,” “you,” or “your”). By submitting a deposit, providing project materials, or otherwise engaging us, you agree to be bound by these Terms. If you do not agree, please do not engage our services.

02

Services & Scope

We offer one all-inclusive package at a flat price of $1,999 USD. Subject to your timely cooperation, the package is intended to include:

• Custom website design and front-end development;
• Conversion-focused copywriting for the agreed pages;
• Basic branding assets (such as a logo and color palette);
• On-page SEO setup and Google Business Profile configuration;
• Performance optimization targeting strong Lighthouse scores;
• Accessibility-conscious builds aligned with WCAG 2.2 AA; and
• Standard lead-capture features (forms, click-to-chat, and call buttons).

Anything not described in the agreed scope of the package is considered an add-on. Add-ons — including but not limited to additional pages, custom integrations, ongoing maintenance plans, paid advertising management, custom illustrations, copywriting beyond the agreed pages, third-party software licenses, stock media, and domain or hosting fees — are not included in the flat price and will be quoted separately before any work begins on them.

03

Fees & Payment

All fees are stated and payable in United States Dollars (USD). The total project fee of $1,999 is paid in two installments:

• 30% deposit ($600) due before work begins; and
• 70% balance ($1,399) due upon completion and prior to final launch and handover.

The deposit is non-refundable, except as follows: if you are not satisfied with the very first design concept we present and you notify us before we proceed beyond that first concept, we will refund your deposit under our first-concept satisfaction guarantee. Once we have proceeded past the first concept at your direction, the deposit is earned and non-refundable.

Our timeline depends on receiving your content and approvals promptly. If required content, feedback, or approvals are delayed, the project timeline will be extended accordingly, and any agreed-upon delivery target no longer applies for the period of the delay.

04

Project Timeline

We target delivery within 7 days of project kickoff. This target is conditional on your providing all required content, assets, access, and approvals in a timely manner at the start of and throughout the project. Delays in delivering materials or responding to requests for feedback will extend the timeline by at least the length of the delay. The 7-day target is a goal based on a cooperative timeline and is not guaranteed where the Client causes or contributes to delay.

05

Revisions

A revision means a single, consolidated round of feedback that gathers your requested changes together for us to action. We provide revisions until you are satisfied, provided that the requested changes fall within the originally agreed scope of the package. Changes that fall outside the original scope — such as new pages, new features, a redesign in a different direction after approval, or new requirements — are not revisions; they are out-of-scope work and will be quoted and agreed separately before we begin. Please consolidate your feedback into a single round where possible so we can deliver quickly.

06

Intellectual Property & Ownership

Upon full payment of all fees due, you own the final deliverables produced for you, including the final website code, the content we create for your site, and your domain. Until full payment is received, all work product, including drafts and concepts, remains the property of the Agency.

We retain the right to display, reference, and describe the work we created for you in our portfolio, case studies, and marketing materials. You warrant that you own or hold valid licenses for all materials you provide to us — including text, images, logos, trademarks, fonts, and other assets — and that our use of those materials in your project will not infringe the rights of any third party. Third-party components, libraries, fonts, and software remain subject to their own licenses.

07

Client Responsibilities

You agree to:

• Provide accurate content, assets, and access promptly upon request;
• Review deliverables and provide consolidated feedback and approvals in a timely manner;
• Ensure all materials you supply are lawful and that you have the rights to use them; and
• Designate a point of contact authorized to make decisions and approve work on your behalf.

08

Warranties & Disclaimers

We deliver our services with reasonable care and skill, and the work will be delivered substantially as described in the agreed scope. Except as expressly stated, the services and deliverables are provided “as is” and “as available,” and we disclaim all other warranties, whether express or implied, including any implied warranties of merchantability or fitness for a particular purpose.

We make no guaranteeof any specific Google or search engine rankings, search visibility, website traffic, leads, sales, revenue, conversions, or other business outcomes. Such results depend on many factors outside our control. Third-party services, platforms, and integrations (for example, hosting providers, analytics, payment processors, and search engines) are provided on an “as is” basis and are governed by their own terms; we are not responsible for their availability, performance, changes, or policies.

09

Limitation of Liability

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to these Terms or the services is limited to the total fees actually paid by you to the Agency for the project giving rise to the claim. In no event will we be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, or for lost profits, lost revenue, lost data, or loss of goodwill, even if we have been advised of the possibility of such damages.

10

Indemnification

You agree to indemnify, defend, and hold harmless the Agency and its owners, employees, and contractors from and against any claims, damages, liabilities, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to the content, materials, or instructions you provide, including any claim that such materials infringe or misappropriate the intellectual property or other rights of a third party, or violate any applicable law.

11

Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party in connection with the project, and to use such information only for the purpose of performing under these Terms. This obligation is mutual and does not apply to information that is or becomes public through no fault of the receiving party, is already known to the receiving party, or is required to be disclosed by law.

12

Termination

Either party may terminate the engagement with written notice if the other party materially breaches these Terms and fails to cure the breach within a reasonable time after notice. Upon termination, you will pay for all work performed up to the date of termination, and any deposit already earned is non-refundable as described above. Sections concerning ownership, payment obligations, warranties and disclaimers, limitation of liability, indemnification, and confidentiality survive termination.

13

Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles. The parties will first attempt to resolve any dispute informally and in good faith. If a dispute cannot be resolved informally, it will be settled by binding arbitration administered in Wilmington, Delaware, and judgment on the award may be entered in any court of competent jurisdiction. Where arbitration is unavailable or unenforceable, the parties consent to the exclusive venue and jurisdiction of the courts located in Wilmington, Delaware.

14

Additional Provisions

15

Changes to These Terms

We may update these Terms from time to time. The version in effect when you engage us applies to your project. Updated Terms take effect when posted on this page, and the “Last updated” date above reflects the most recent revision.

16

Contact

Questions about these Terms? The fastest way to reach us is through our contact form.